Questions you should ask your VoIP service provider

A lot of blogs have already explained the multifarious benefits of VoIP and that too, quite convincingly! And now that you’re ready to set up VoIP phone system in your office, here are some quick tips by which you can save money and have a more flexible and reliable system for communication. Prior to signing the dotted line for a new VoIP provider, the primary thing is “research”.

It’s important that you ask questions to the provider. We have created a list of questions you should ask. This will let you know you’re getting your money’s worth!

What services will you offer?

Every company has distinct needs and requirements and it is important to ensure the service providers are meeting your expectations. Not every service provider can offer the system you have been looking for, (HD video conference services, online faxing and other high-end attributes). By enquiring about the services rendered, you may also find that expectations are exceeding and you are being offered services you never knew you would need. Asking about the services is the thus the best way to start off!

Does the cloud integrate with other virtual office solutions?

Business communication is not about talking on the phone; it involves conference calls, video conferencing, e-mail, faxing and other communication modes. To project a professional image, while curtailing the cost, your business phone system needs to be integrated with a virtual office phone system. It is necessary to seek a satisfactory answer to this question before you sign on with a company.

What about the contract term and return policies?

Of course, with things such as VoIPphone systems, you would never know whether you’ll be truly satisfied until you try it out. Now, what if you don’t get what you were expecting? This is the time you would probably think about the terms mentioned in the contract. It is so very important to get everything in writing - return policies on equipment and the warranty period..

Will my business contact number change?

You don’t want to confuse clients by changing your business phone number. Maintaining the current number for communication in the future is something important and hence it is important to enquire about the same.

How will the phone system work with my internet connection?

Implementing VoIP service means that phone calls will be transmitted over internet connection. The capacity of your VoIP calling may be limited depending on the Internet plan you’re using. It is not wise to sign a contract that consumes too much of your bandwidth, resulting in disruption in your internet connection. Be sure that your VoIP service provider is all ears to your needs and offers a solution that meets your requisites.

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Rishad Wadia

Rishad Wadia is an avid blogger who pens down informative articles on business telecommunication needs. He is a regular contributor for Comtech Phones editorial where he shares his thoughts on different business telephone systems.

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